Perguntas frequentes

O envio normal demora 5 a 7 dias úteis. O envio expresso (2 a 3 dias úteis) está disponível no momento do pagamento. As encomendas efetuadas antes das 14h00 EST são enviadas no mesmo dia.

Sim — envio padrão gratuito em todas as encomendas superiores a 100 dólares.

As encomendas podem ser alteradas ou canceladas no prazo de 1 hora após a compra. Passado esse prazo, não é possível efetuar alterações, uma vez que as encomendas são processadas rapidamente. Contacte-nos imediatamente e faremos o nosso melhor.

Atualmente, fazemos envios para o Canadá, os EUA, o Reino Unido e a Austrália. As taxas e os prazos de envio variam consoante o destino e são calculados no momento do pagamento.

As soon as your parcel leaves our warehouse, we send you a shipping confirmation email with a tracking link. If you have a customer account, you can also check your order status after logging in.

For advance payment orders, we ship once we have received your payment. Pre-order items have different delivery times, shown on the relevant product page.

Ordered as a guest or cannot find your shipping confirmation? Contact us using our contact form.

We are sorry about that and will look into it as quickly as possible.

Please use our contact form and include:

• your order number
• a photo of the incorrect or faulty item
• a photo of the parcel
• a photo of the shipping label

These details help us handle your case without needing to request more information.

You can reach us by email, through our chat or using the contact form. We do not currently offer telephone support hours.

The most common reason is that new releases are excluded from discounts and voucher promotions for 4 weeks after their first dispatch. Pre-order items are always excluded.

Also check whether your code is still valid and whether a minimum order value applies. If it still does not work, use our contact form.

The quickest way to find out is with our Baby Carrier Finder. Answer a few questions to receive a personalised recommendation.

A quick overview:

• Flip – buckles on the waist belt and shoulder straps, quick to put on. The everyday classic.
• Flip X – similar to the Flip, with crossed shoulder straps for an adjustable fit.
• TaiTai – a buckled waist belt and shoulder straps to tie, for more of a wrap feel.
• WrapStar – a buckled waist belt and spreadable wrap-fabric shoulder straps to tie, for even weight distribution and an individual fit.
• Onbu – no waist belt. A back carrier for children who have reached the required sitting or walking stage.
• Baby wrap – flexible and snug, with a little practice needed.
• RingSling – quick to put on, compact and ideal for short carrying sessions. Experienced users can adjust it for a snug, individual fit.

Aceitamos devoluções no prazo de 30 dias após a entrega. Os artigos não podem ter sido usados nem lavados e devem estar nas condições originais, com as etiquetas ainda colocadas.

Tabelas de tamanhos

Para que possas desfrutar sempre do máximo conforto ao transportar o teu bebé e para que este fique sentado de forma ergonomicamente correta, é aconselhável utilizar o tamanho adequado de porta-bebés ou de faixas de transporte. 

Porta-bebés

Disponibilizamos os nossos porta-bebés em três tamanhos. Assim, podes transportar o teu bebé desde o nascimento (a partir de 3,5 kg) até ao fim do teu período de transporte individual.

Peso de transporte: 3,5 - 15 kg

Tamanhos grandes / Plus Size

Disponibilizamos extensões para as correias do peito, da anca e dos ombros, para um conforto de utilização ideal para qualquer estatura. Ver as extensões.

Porta-bebés Onbu

O porta-bebés Onbu foi concebido especificamente para crianças pequenas e para ser utilizado exclusivamente nas costas, estando, por isso, disponível apenas nos tamanhos Toddler e XL.

Faixa de transporte

Formas de atar

O tamanho certo para ti depende, por um lado, da forma de atar o lenço e, por outro, do teu tamanho de roupa e da tua estatura.

Estes valores são orientativos para mulheres com o tamanho de roupa 38/40. Mulheres mais delicadas ou mais corpulentas precisam de um pano mais curto ou mais comprido, respetivamente, para as diferentes formas de atar. No caso dos homens, é frequentemente aconselhável utilizar um pano maior.

Ring Sling

Um lenço de transporte curto, no qual o teu bebé fica aconchegado contra ti, como se estivesse num laço.

Der Hüftgurt unserer KOKADI Babytragen lässt sich auf einen Umfang von ca. 62 bis 130 cm einstellen. Damit passt die Trage für viele verschiedene Körperformen und Größen.

Du brauchst mehr Spielraum? Für einen größeren Hüftumfang gibt es passende Hüftgurtverlängerungen, mit denen du den Gurt zusätzlich erweitern kannst.

Zu den Verlängerungen

Utilize o nosso portal de devoluções para enviar o seu pedido. Assim que for aprovado, receberá por e-mail, no prazo de 24 horas, uma etiqueta de devolução pré-paga.

Os reembolsos são processados no prazo de 5 dias úteis após a receção da sua devolução. Receberá um e-mail de confirmação assim que o reembolso for efetuado.

Yes. The carriers are designed to be ergonomic and support the squat-spread position (M-position). The baby’s knees are bent and raised, while the back keeps its natural curve.

Sim. Inicie uma troca através do portal de devoluções e selecione o artigo que prefere. As trocas são enviadas sem custos de envio.

Our products and designs are created with care at our head office near Munich and sewn by hand in Europe. High-quality materials and selected organic fabrics provide a comfortable carrying experience.

No. In these carriers, your baby should face towards you. An outward-facing position does not provide the intended support for the ergonomic squat-spread position.

Whether and when carrying is suitable depends on your recovery. Ask your midwife or treating clinician before carrying after a caesarean section. The carrier must fit your baby and should not press on your healing scar. A waist-belt-free Onbu is only suitable for children who meet its developmental requirements.

The KOKADI Onbu is a back carrier without a waist belt, so there is no belt around the abdomen. It is intended for children who meet its developmental requirements. During pregnancy, ask your midwife or treating clinician whether carrying is suitable for you.

The seat should support your baby from one knee hollow to the other for an ergonomic squat-spread position.

The seat is the lower part of the back panel attached to the waist belt. Adjust it using the hook-and-loop fastening before putting the carrier on.

Check the fit regularly as your baby grows. A seat that is too wide can press into the knee hollows and prevent the lower legs from hanging freely; one that is too narrow gives insufficient support.

Our carrying instructions show you how to adjust it step by step.

You can find washing and care advice on our Care Instructions page.

Close all hook-and-loop fastenings and buckles before washing to prevent rubbing against the fabric. Avoid tumble drying and fabric softener.

Achte darauf, dass die Kleidung deines Babys in der Trage nicht zu eng sitzt. Besonders enge Strumpfhosen oder Einteiler können die Bewegungsfreiheit der Beinchen einschränken. Ziehe überschüssigen Stoff aus den Kniekehlen heraus, damit nichts drückt oder einschneidet.

Im Sommer solltest du die zarte Babyhaut zusätzlich vor Sonne und Reibung schützen, zum Beispiel mit Stulpen.

Grundsätzlich gilt: So lange es euch beiden gut tut. Eine feste maximale Tragedauer gibt es nicht.

Wird dein Baby unruhig, braucht eine frische Windel oder möchtest du selbst eine Pause machen, ist das ein guter Zeitpunkt, die Trage abzunehmen. Auch wenn das Tragen zunehmend unbequem wird, ist eine Pause sinnvoll. Bei Bedarf kannst du anschließend deine Trageposition bzw. Einstellung überprüfen.

Register your return through our returns portal. It will guide you through the next steps.

Cada página de produto inclui um guia de tamanhos com as medidas. Se estiver entre dois tamanhos, recomendamos, em geral, que escolha o tamanho acima para um corte mais folgado ou o tamanho abaixo para um corte mais justo.

A maioria dos modelos corresponde ao tamanho normal. Quaisquer exceções são indicadas na descrição do produto.

Não há problema — inicie uma troca gratuita através do nosso portal de devoluções e enviar-lhe-emos o tamanho certo.

We usually process refunds within 14 working days after receiving your return. During this time, we check the returned items.

The refund is issued to your original payment method. The time it takes to appear depends on your bank. If it has been longer, contact us with your order number using our contact form.

Contact us through our contact form to arrange an exchange for another size, model or design. The exchange is free of charge.

Alternatively, we can convert the amount into store credit so you can choose later.

We offer a 12-month warranty from the delivery date. Every claim is assessed individually.

If something breaks or does not work properly, use our contact form and include your order number and, if possible, photos so we can help more quickly.

KOKADI Stars are our loyalty programme. You collect stars when you shop and can redeem them on a future order.

You receive one star for each €1 of merchandise value. One star is worth €0.01 in savings.

To redeem your KOKADI Stars, first log in with your email address. You can then redeem your stars using the widget at the bottom left.

Exchange your stars for a voucher there. The voucher is valid for 14 days.

Stars can be redeemed in increments of 100:

• 100 stars = €1 voucher value
• You can redeem a maximum of 10,000 stars at once.

• You need a customer account to collect stars.
• Stars cannot be paid out in cash.
• Your stars do not expire. Only the discount code created when you redeem them expires after 14 days.
• Stars cannot be transferred between customer accounts.

If you cancel an order or return all or part of it, the stars earned or redeemed for that order are forfeited.