Ofte stillede spørgsmål

Standardlevering tager 5–7 hverdage. Ekspreslevering (2–3 hverdage) kan vælges ved kassen. Ordrer, der afgives inden kl. 14.00 EST, afsendes samme dag.

Ja — gratis standardfragt på alle ordrer over 100 $.

Ordrer kan ændres eller annulleres inden for 1 time efter købet. Derefter kan vi desværre ikke foretage ændringer, da ordrerne behandles hurtigt. Kontakt os straks, så vil vi gøre vores bedste.

Vi leverer i øjeblikket til Canada, USA, Storbritannien og Australien. Forsendelsesomkostninger og leveringstider varierer afhængigt af destinationen og beregnes ved kassen.

As soon as your parcel leaves our warehouse, we send you a shipping confirmation email with a tracking link. If you have a customer account, you can also check your order status after logging in.

For advance payment orders, we ship once we have received your payment. Pre-order items have different delivery times, shown on the relevant product page.

Ordered as a guest or cannot find your shipping confirmation? Contact us using our contact form.

We are sorry about that and will look into it as quickly as possible.

Please use our contact form and include:

• your order number
• a photo of the incorrect or faulty item
• a photo of the parcel
• a photo of the shipping label

These details help us handle your case without needing to request more information.

You can reach us by email, through our chat or using the contact form. We do not currently offer telephone support hours.

The most common reason is that new releases are excluded from discounts and voucher promotions for 4 weeks after their first dispatch. Pre-order items are always excluded.

Also check whether your code is still valid and whether a minimum order value applies. If it still does not work, use our contact form.

The quickest way to find out is with our Baby Carrier Finder. Answer a few questions to receive a personalised recommendation.

A quick overview:

• Flip – buckles on the waist belt and shoulder straps, quick to put on. The everyday classic.
• Flip X – similar to the Flip, with crossed shoulder straps for an adjustable fit.
• TaiTai – a buckled waist belt and shoulder straps to tie, for more of a wrap feel.
• WrapStar – a buckled waist belt and spreadable wrap-fabric shoulder straps to tie, for even weight distribution and an individual fit.
• Onbu – no waist belt. A back carrier for children who have reached the required sitting or walking stage.
• Baby wrap – flexible and snug, with a little practice needed.
• RingSling – quick to put on, compact and ideal for short carrying sessions. Experienced users can adjust it for a snug, individual fit.

Vi accepterer returvarer inden for 30 dage efter levering. Varerne må ikke være blevet brugt eller vasket og skal være i original stand med mærkerne på.

Størrelsestabeller

For at du altid kan nyde optimal bærekomfort, og så dit barn sidder ergonomisk korrekt, anbefales det at vælge den rigtige størrelse på bæreselen eller bæresjalet. 

Bæresele

Vi tilbyder vores bæreseler i tre størrelser. Så kan du bære dit barn fra fødslen (fra 3,5 kg) og helt frem til slutningen af jeres individuelle bæretid.

Bærevægt: 3,5–15 kg

Overstørrelser / Plus Size

Vi tilbyder forlængere til bryst-, hofte- og skulderremme for optimal bærekomfort uanset kropsstørrelse. Se forlængerne.

Bæresele Onbu

Bæreselen Onbu er specielt designet til småbørn og udelukkende til brug på ryggen og fås derfor kun i størrelserne Toddler og XL.

Bæresjal

Bindemetoder

Hvilken størrelse der passer bedst til dig, afhænger dels af, hvordan tøjet bindes, og dels af din tøjstørrelse og kropshøjde.

Disse mål er vejledende for kvinder i tøjstørrelse 38/40. Spinkle eller kraftigere kvinder har brug for et kortere henholdsvis længere tørklæde til de enkelte bindemetoder. For mænd er det ofte også tilrådeligt at bruge et større tørklæde.

Ringslynge

Et kort bæretørklæde, hvor dit barn sidder tæt ind til dig som i en løkke.

Der Hüftgurt unserer KOKADI Babytragen lässt sich auf einen Umfang von ca. 62 bis 130 cm einstellen. Damit passt die Trage für viele verschiedene Körperformen und Größen.

Du brauchst mehr Spielraum? Für einen größeren Hüftumfang gibt es passende Hüftgurtverlängerungen, mit denen du den Gurt zusätzlich erweitern kannst.

Zu den Verlängerungen

Brug vores returportal til at indsende din anmodning. Når den er godkendt, modtager du en forudbetalt returlabel via e-mail inden for 24 timer.

Refusioner behandles inden for 5 hverdage efter modtagelse af din returforsendelse. Du modtager en bekræftelsesmail, så snart refusionen er udbetalt.

Yes. The carriers are designed to be ergonomic and support the squat-spread position (M-position). The baby’s knees are bent and raised, while the back keeps its natural curve.

Ja. Start en ombytning via returportalen, og vælg den vare, du gerne vil have i stedet. Ombytninger sendes gratis.

Our products and designs are created with care at our head office near Munich and sewn by hand in Europe. High-quality materials and selected organic fabrics provide a comfortable carrying experience.

No. In these carriers, your baby should face towards you. An outward-facing position does not provide the intended support for the ergonomic squat-spread position.

Whether and when carrying is suitable depends on your recovery. Ask your midwife or treating clinician before carrying after a caesarean section. The carrier must fit your baby and should not press on your healing scar. A waist-belt-free Onbu is only suitable for children who meet its developmental requirements.

The KOKADI Onbu is a back carrier without a waist belt, so there is no belt around the abdomen. It is intended for children who meet its developmental requirements. During pregnancy, ask your midwife or treating clinician whether carrying is suitable for you.

The seat should support your baby from one knee hollow to the other for an ergonomic squat-spread position.

The seat is the lower part of the back panel attached to the waist belt. Adjust it using the hook-and-loop fastening before putting the carrier on.

Check the fit regularly as your baby grows. A seat that is too wide can press into the knee hollows and prevent the lower legs from hanging freely; one that is too narrow gives insufficient support.

Our carrying instructions show you how to adjust it step by step.

You can find washing and care advice on our Care Instructions page.

Close all hook-and-loop fastenings and buckles before washing to prevent rubbing against the fabric. Avoid tumble drying and fabric softener.

Achte darauf, dass die Kleidung deines Babys in der Trage nicht zu eng sitzt. Besonders enge Strumpfhosen oder Einteiler können die Bewegungsfreiheit der Beinchen einschränken. Ziehe überschüssigen Stoff aus den Kniekehlen heraus, damit nichts drückt oder einschneidet.

Im Sommer solltest du die zarte Babyhaut zusätzlich vor Sonne und Reibung schützen, zum Beispiel mit Stulpen.

Grundsätzlich gilt: So lange es euch beiden gut tut. Eine feste maximale Tragedauer gibt es nicht.

Wird dein Baby unruhig, braucht eine frische Windel oder möchtest du selbst eine Pause machen, ist das ein guter Zeitpunkt, die Trage abzunehmen. Auch wenn das Tragen zunehmend unbequem wird, ist eine Pause sinnvoll. Bei Bedarf kannst du anschließend deine Trageposition bzw. Einstellung überprüfen.

Register your return through our returns portal. It will guide you through the next steps.

Hver produktside indeholder en størrelsesguide med mål. Hvis du ligger mellem to størrelser, anbefaler vi som regel, at du vælger en størrelse større for en afslappet pasform eller en størrelse mindre for et mere tætsiddende look.

De fleste modeller falder normalt i størrelsen. Eventuelle undtagelser er angivet i produktbeskrivelsen.

Intet problem — start en gratis ombytning via vores returportal, så sender vi den rigtige størrelse til dig.

We usually process refunds within 14 working days after receiving your return. During this time, we check the returned items.

The refund is issued to your original payment method. The time it takes to appear depends on your bank. If it has been longer, contact us with your order number using our contact form.

Contact us through our contact form to arrange an exchange for another size, model or design. The exchange is free of charge.

Alternatively, we can convert the amount into store credit so you can choose later.

We offer a 12-month warranty from the delivery date. Every claim is assessed individually.

If something breaks or does not work properly, use our contact form and include your order number and, if possible, photos so we can help more quickly.

KOKADI Stars are our loyalty programme. You collect stars when you shop and can redeem them on a future order.

You receive one star for each €1 of merchandise value. One star is worth €0.01 in savings.

To redeem your KOKADI Stars, first log in with your email address. You can then redeem your stars using the widget at the bottom left.

Exchange your stars for a voucher there. The voucher is valid for 14 days.

Stars can be redeemed in increments of 100:

• 100 stars = €1 voucher value
• You can redeem a maximum of 10,000 stars at once.

• You need a customer account to collect stars.
• Stars cannot be paid out in cash.
• Your stars do not expire. Only the discount code created when you redeem them expires after 14 days.
• Stars cannot be transferred between customer accounts.

If you cancel an order or return all or part of it, the stars earned or redeemed for that order are forfeited.